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NPS+ Rheumatoid Arthritis (US) 2018

Product Code:
596201188
Publication Date:
August 2018
Format:
PDF
Price:
$2,655

Understand which rheumatoid arthritis brands are winning the hearts and minds of rheumatologists in the US

There are various options available to US rheumatologists to treat rheumatoid arthritis (RA). Clearly some of these options are achieving greater levels of loyalty and satisfaction than others – but why? What are the key factors driving physician choice and how does each of the leading brands compare to its competitors?

This report gives a unique insight into the overall brand health of 11 leading treatments for RA currently being used in the US from companies including Roche, UCB, Amgen, Pfizer, AbbVie, Sanofi/Regeneron, BMS, Janssen Biotech and Roche/Biogen.

100 US rheumatologists were surveyed on key issues including brand messaging, prescribing behaviour and satisfaction levels. The results provide valuable insight for brand marketers seeking new ways to stand out.

Interested in the European market? Click here to see the EU5 Edition.

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Top Takeaways

  • One brand leads the way, but second place is not too far behind. In the US, one brand leads the pack, but the chasing pack is not too far behind. Which brand is leading, and is your brand in the chasing pack?
  • Brand loyalty is difficult to come by. Loyalty scores of less than 3 indicate low loyalty, and none of the brands surveyed managed to score above this magic number. Is clinical differentiation in the RA market really that low?
  • Does low loyalty translate into low satisfaction? Over 80 percent of surveyed physicians are satisfied with the numerous drugs on offer, but the vast majority share this across multiple brands. Is there any more that could be done to improve satisfaction scores even more?
  • Is there a dominant brand message? Find out which messages are resonating with physicians, and take your brand’s positioning strategy to another level.
  • In their own words. What do doctors say each brand means to them? For example, which brand is described as ‘a good agent with dosing frequency and flexibility’ and which brand is ‘old school and high cost’?

Insight into 11 Rheumatoid Arthritis Treatments

  • Actemra (tocilizumab; Roche)
  • Cimzia (certolizumab pegol; UCB)
  • Enbrel (etanercept; Amgen)
  • Humira (adalimumab; AbbVie)
  • Inflectra (infliximab; Pfizer)
  • Kevzara (sarilumab; Sanofi/Regeneron)
  • Orencia (abatacept; Bristol-Myers Squibb)
  • Remicade (infliximab; Janssen Biotech)
  • Rituxan (rituximab; Roche/Biogen)
  • Simponi (golimumab; Janssen Biotech)
  • Xeljanz (tofacitinib; Pfizer)

Explore Important Brand Loyalty Issues

NPS+ Rheumatoid Arthritis (US) offers valuable insight into brand loyalty from the perspective of those currently prescribing treatments for rheumatoid arthritis to patients. You’ll discover:

  • Exactly how satisfied the US market is.
  • How loyal doctors are to your brand.
  • How many other brands your Promoters recommend.
  • Which other brands your Promoters and Detractors recommend.
  • How much market share your brand has among Promoters and Detractors.
  • How much more of a brand Promoters prescribe than Detractors.
  • Which messages Promoters, Passives and Detractors associate with your brand.
  • Your brand DNA: what doctors really think of your brand—in their own word.

A Report Based on Expert Knowledge

We surveyed 100 US-based rheumatologists chosen from the largest community of validated physicians in the world.

We conducted the survey between August 6-9, 2018.

What is Net Promoter® Score?

NPS is a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix. It was introduced by Reichheld in his 2003 Harvard Business Review article One Number You Need to Grow.

How does NPS work?
NPS measures overall brand satisfaction and loyalty by asking one simple question:

"How likely are you to recommend this brand to a colleague?"

Responses - given on a scale of 0 (not at all likely) to 10 (extremely likely)—are used to classify respondents into 3 categories:

Detractors are those who answer 0 – 6.
Passives are those who answer 7 – 8.
Promoters are those who answer 9 - 10.

How is NPS calculated?
The percentage of detractors - the percentage of promoters = NPS.

For example, 25% Promoters, 55% Passives and 20% Detractors give you an NPS of +5.

NPS can range from -100 (everybody is a Detractor) to +100 (everybody is a Promoter). The higher the score the healthier the brand.

What is FirstView NPS+?

NPS+ turns your Net Promoter Score into actionable information by answering key questions about brand loyalty. 

Each NPS+ report examines doctors’ relationships with the brands used to treat a major disease area—measuring brand loyalty and showing you how it affects your market share. NPS+ also examines “brand DNA”, revealing in doctors’ own words what brands mean to them. 

Instead of one simple metric, NPS+ gives you a detailed picture of brand health that highlights areas for improvement, and helps you see exactly what steps you need to take next.

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About FirstWord

FirstWord is an innovative industry intelligence leader serving over 240,000 Pharma and MedTech professionals worldwide. FirstWord offers a range of products and services designed to help your company gain a competitive edge by making key business decisions with speed and confidence.

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