Medical Affairs Reputations: Multiple Sclerosis (EU5) 2019

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Publication Date:
May 2019
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Detailed product-level analysis for benchmarking and improving the performance of medical affairs teams in the EU5

  • How successful are medical affairs teams in meeting physicians’ needs?
  • What medical affairs services and support do physicians value most?
  • For which multiple sclerosis brands are medical affairs teams delivering services successfully?
  • For which multiple sclerosis brands are medical affairs services falling short and where is there scope for improvement?

Clinicians treating multiple sclerosis need the ongoing support of medical affairs teams to ensure complete knowledge of a product’s clinical value and use. The quality of a medical affairs team’s response and service is critical in supporting prescribing and treatment decisions, so how do front-line physicians rate the service they get and where do they see room for improvement?

This and other key questions are answered in this insightful May 2019 analysis of 12 leading multiple sclerosis brands. Based on the results of an in-depth survey of 150 EU5-based neurologists, Medical Affairs Reputations (EU5) Multiple Sclerosis identifies the drivers that build clinician satisfaction and brand loyalty.

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Medical affairs teams from leading companies in multiple sclerosis assessed

  • Bayer
  • Biogen
  • Merck Group
  • Merck Serono
  • Novartis
  • Roche
  • Sanofi/Genzyme
  • Teva

Leading brands covered in this report

  • Aubagio (teriflunomide; Sanofi)
  • Avonex (interferon beta-1a; Biogen)
  • Betaferon (interferon beta-1b; Bayer)
  • Copaxone (glatiramer acetate; Teva)
  • Gilenya (fingolimod; Novartis)
  • Lemtrada (alemtuzumab; Sanofi/Genzyme)
  • Mavenclad (cladribine; Merck Group)
  • Ocrevus (ocrelizumab; Roche)
  • Plegridy (peginterferon beta-1a; Biogen)
  • Rebif (interferon beta-1a; Merck Serono)
  • Tecfidera (dimethyl fumarate; Biogen)
  • Tysabri (natalizumab; Biogen)

Answering important medical affairs performance questions

  • What underpins the overall rankings of interaction quality for Ocrevus, Tysabri and Gilenya?
  • What medical affairs services are most used by physicians?
  • How frequently are physicians contacted by medical affairs teams working on Plegridy, Aubagio and Mavenclad?
  • How satisfied are physicians with the information provided on the clinical value of a product in comparison with its competitors?
  • How do physicians prefer to interact and how frequently?
  • Providing unbiased scientific information? Clinical trial updates? Answering medical enquiries? What are the services and attributes most valued by physicians for Avonex, Betaferon, Rebif and Tecfidera?

 Exclusive to FirstView, Medical Affairs Reputations surveys reveal, at a brand level, physician satisfaction with the medical affairs services they receive and the key areas where teams can improve their performance

The experience of the physicians surveyed

This detailed analysis is based on a survey of 150 EU5 neurologists with a wealth of experience treating multiple sclerosis. On average they:

  • See 64 multiple sclerosis patients in a typical month
  • Have 19 years in practice
  • Spend 88% of their time on direct patient care

This report gives you...

  • Practical data to understand how neurologists rank the performance of medical affairs teams in multiple sclerosis
  • 39 clear, easy to read charts that provide at-a-glance understanding of the survey findings
  • Actionable and detailed information identifying the specific areas where medical affairs teams can improve their support and engagement with physicians

Why FirstView has an edge in pharmaceutical market research

FirstView research draws on LiMA (Leaders in Medicine Atlas), the world's largest directory of 3.5 million vetted and verified physicians. This proprietary physician research platform uses advanced big data capture, processing and analytics powered by AI and machine learning to ensure the most robust samples are used for every FirstView survey.

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Other MULTIPLE SCLEROSIS reports available

Medical Affairs Reputations US: Multiple Sclerosis

Market Access Impact US: Multiple Sclerosis

Market Access Impact Europe: Multiple Sclerosis

NPS+ US: Multiple Sclerosis

NPS+ Europe: Multiple Sclerosis

To learn about our cost effective Multiple Sclerosis intelligence package of all reports, please contact us at